Do I need an MLB account to use the MLB Ballpark app?
Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app or by clicking on the right-most button on the top navigation bar on yankees.com.
How do I access the tickets I’ve purchased?
To verify your account and access your tickets:
- Open the MLB Ballpark app on your phone, and log in to an existing MLB account or create a new account with the same email address used to buy your tickets.
- Tap the Profile icon on the top left hand corner of the Home tab, and select “My MLB Account Emails,” where you can send or resend a verification email used to purchase tickets.
- Click the VERIFY EMAIL link in the email to allow access to your tickets in the MLB Ballpark app.
Find your tickets day of game on the Home tab or manage all of your tickets in the Wallet on the Tickets tab.
How do I connect my Yankees ticket account?
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Your Yankees ticket account is where your Yankees tickets are held. A ticket account number is automatically created when you buy or accept transferred Yankees tickets. You are issued an account number (by email) and typically an email address is associated with that account.
When you log in to the MLB Ballpark app with the same email address that you used to buy or accept transferred tickets, your MLB account will automatically become associated with your Yankees ticket account. You can find your account number in the MLB Ballpark app by tapping the Profile icon on the top left hand corner of the Home tab and selecting “My Ticket Accounts.”
If you are having trouble accessing or connecting your ticket account, please call (212) YANKEES or email [email protected].
Is my MLB account the same as my Yankees ticket account?
No, but your MLB account allows you to access to the tickets within your Yankees ticket account through the MLB Ballpark app. When you log in to the MLB Ballpark app with the same email address that you used to buy or accept transferred Yankees tickets, your MLB account will become associated with your Yankees ticket account.
What if I don’t receive the verification email or my Yankees tickets are not appearing in the app?
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Make sure you’ve entered your email address correctly and it is the email address that you used to purchase your Yankees tickets. If you still do not see your tickets in the Tickets tab or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please call (212) YANKEES or email [email protected].
I linked my Yankees ticket account and my MLB account in the past. Do I need to verify my email address to access tickets?
No. If you have previously linked your Yankees ticket account and MLB account or verified the email address associated with your MLB account, you will not be asked to verify again.
How do I find tickets that I purchased with a different email address?
Tap the Profile icon in the top left hand corner of the Home tab, select “My MLB Account Emails,” and enter the email address associated with your ticket purchase or transfer in the Add Another Email field. A verification email will be sent to that email address to confirm you want to associate it with the MLB account that you’ve used to log into the MLB Ballpark app. After completing the verification process, you will be able to access and manage all tickets associated with your secondary email address.
My email address is verified and I see a ticket account number on the My Ticket Accounts page. Why aren’t my tickets showing up in the MLB Ballpark app?
After you’ve confirmed that the tickets were purchased with an email address that is verified on the My MLB Account Emails page and that your Yankees ticket account is displaying on the My Ticket Accounts page, you may need to refresh your Ticket tab by pulling down on the screen.
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